Software Support Agreement – Monthly fees

R 445,00

This Software Support and Maintenance Agreement records an agreement where support and maintenance services are provided to support identified software licenced to a customer.

Category:

Description

SOFTWARE SUPPORT AGREEMENT

Monthly maintenance fees

Summary This Software Support and Maintenance Agreement records an agreement where support and maintenance services are provided to support identified software licenced to a customer.

Why do I need a Software Support Agreement? A business that offers software support and maintenance services to customers in respect of specified software that has been licensed to the customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per month) in return for a monthly fee. The monthly Software Support Contract sets out the terms of the relationship, including response times and the payment of monthly software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.

If the maintenance fee is paid annually, then have a look at our Annual Support Agreement.

What does the Software Support Agreement say? The template Software Support Agreement consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.

What does the standard Software Support Agreement look like? The standard software maintenance agreement plus its schedules can be printed onto eight pages.

What do you need to do to use the Software Support Agreement template?

  • Read the template document to ensure that it suits your requirements. Make changes as required.
  • Complete the response and resolve times in the Agreement.
  • Complete the Schedules with the details of the Support.

Also viewed: General IT Support Agreement

Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support

 

The Online Agreements Shop cc and its members, staff, legal advisers, partners and consultants, agents and any person associated therewith cannot be held liable for any loss or damage that is incurred or may be incurred by any person as a direct or indirect result of the use of this website or any document or information contained on or obtained from this website, nor as a result of anything that is contained in or left out of any document.

Reviews

There are no reviews yet.

Be the first to review “Software Support Agreement – Monthly fees”

Your email address will not be published. Required fields are marked *

Pin It on Pinterest

Share This