Software Support Agreement – Annual Maintenance
This Software Support and Maintenance Agreement records an agreement where support and maintenance services are provided to support identified software licenced to a customer.
SOFTWARE SUPPORT AGREEMENT
Annual maintenance fee
Summary This Software Support and Maintenance Agreement records an agreement where support and maintenance services are provided to support identified software licenced to a customer.
Why do I need a Software Support Agreement? A business that offers software support and maintenance services to customers in respect of specified software that has been licensed to the customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per year) in return for an annual fee. The monthly Software Support Contract sets out the terms of the relationship, including response times and the payment of annual software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.
If support is charged monthly, have a look at our Monthly Software Support Agreement.
What does the Software Support Agreement say? The template Software Support Agreement consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.
What does the standard Software Support Agreement look like? The standard software maintenance agreement plus its schedules can be printed onto eight pages.
What do you need to do to use the Software Support Agreement template?
- Read the template document to ensure that it suits your requirements. Make changes as required.
- Complete the response and resolve times in the Agreement.
- Complete the Schedules with the details of the Support.
Also viewed: General IT Support and Maintenance Contract
Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support
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