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Software Support Agreement – monthly fee

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R297.00 ZAR

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Software support agreement

Summary

The Software Support Agreement records an agreement whereby support services are rendered in respect of specified software licenced to a customer.

More information

Who should use this Software Support Agreement?

Any business that offers software support services to customers in respect of specified software that is licenced to the customer would find this agreement useful. The Agreement provides for the delivery of software support (which can be limited to a specific number of hours per month) in return for a monthly fee. This document can be used in conjunction with the Software Licence Agreement.

What does the Software Support Agreement say?
The Agreement contains the following sections:

Definitions and interpretation
Fees and Expenses
Term and termination
Details of the Support
Warranties
Confidentiality
Breach
Limitation of liability
Acts of God
Notices
General

What does the Software Support Agreement look like?

The Agreement, including all schedules, can be printed on 6 A4 pages.
The Client Details page incorporates a Client acceptance of the terms of the Support: 1 A4 page
The Software Support Agreement: the terms and conditions of support can be printed on 3 A4 pages
Schedule 1: Client Software can be printed on 1 A4 page
Schedule 2: Fees can be printed on 1 A4 page

What do you need to do to use the Software Support Agreement?
Read the document to ensure that it suits your requirements. Make changes as required.
Complete the response and resolve times in clause 4 of the Agreement
Complete the client’s details on the cover page.
Complete Schedule 1 with the Client software that is covered by the support, and the number of hours per month that is offered.
Complete Schedule 2 with the details of the fees payable by the Client.

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