Software Support Agreement – monthly fee

SOFTWARE SUPPORT AGREEMENT – MONTHLY FEE

Summary

The Software Support Agreement strives to record an agreement whereby support services are rendered in respect of specified software licensed to a customer.

More information

Who should use this Software Support Agreement?

A business that offers software support services to customers in respect of specified software that they have licensed to the customer may find this agreement useful. The Agreement strives to provide for the delivery of software support (which can be limited to a specific number of hours per month) in return for a monthly fee. This document may be used in conjunction with the Software Licence Agreement.

What does the Software Support Agreement say?

• The Agreement contains the following sections:
• Definitions and interpretation
• Fees and Expenses
• Term and termination
• Details of the Support
• Warranties
• Confidentiality
• Breach
• Limitation of liability
• Acts of God
• Notices
• General

What does the Software Support Agreement look like?

• The Agreement, including all schedules, can be printed on six A4 pages.
• The Client Details page incorporates a Client acceptance of the terms of the Support
• The Software Support Agreement: the terms and conditions of support
• Schedule 1: Software
• Schedule 2: Fees

What do you need to do to use the Software Support Agreement?

• Read the document to ensure that it suits your requirements. Make changes as required.
• Complete the response and resolve times in clause 4 of the Agreement
• Complete the client’s details on the cover page.
• Complete Schedule 1 with the Client software that is covered by the support, and the number of hours per month that is offered.
• Complete Schedule 2 with the details of the fees payable by the Client.

Also known as:

• Software Service Level Agreement
• Software Support Contract
• Terms and Conditions of Support

Please note: this document contains technical jargon used in the IT industry. Should there be any concerns about the Consumer Protection Act, an expert’s advice should be sought.

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