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Monthly Support Agreement

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IT Monthly Support Agreement

Summary

The IT Monthly Support Agreement records an agreement whereby support services are rendered on a monthly basis in respect of a customer’s IT infrastructure, including specified hardware and software.

More information

Who should use this IT Monthly Support Agreement?

Any business that offers support services to customers in respect of the customer’s IT infrastructure would find this agreement useful. The Agreement provides for the delivery of IT support (which can be limited to a specific number of hours per month) in return for a monthly fee.

What does the IT Monthly Support Agreement say?
The Agreement covers the following information:

Introduction
Fees and Expenses
Term and termination
Support
Warranties
Limitation of Liability
Acts of God
General

What does the IT Monthly Support Agreement look like?

The Agreement, including all schedules, can be printed on four A4 pages.
The Client Details page incorporates a Client acceptance of the terms of the Support: 1 A4 page
The Support Agreement: the terms and conditions of support can be printed on 2 A4 pages
Schedule 1: Details of what is covered by the Support can be printed on 1 A4 page

What do you need to do to use the IT Monthly Support Agreement?

Read the document to ensure that it suits your requirements. Make changes as required.
Complete the response and resolve times in clause 4.4 of the Agreement
Complete the client’s details on the cover page.
Complete Schedule 1 with the details of the Support

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