Monthly Support Agreement

IT MONTHLY SUPPORT AGREEMENT

Summary

The IT Monthly Support Agreement strives to record an agreement whereby support services are rendered on a monthly basis in respect of a customer’s IT infrastructure, including specified hardware and software.

More information

Who should use this IT Monthly Support Agreement?

A business that offers support services to customers in respect of the customer’s IT infrastructure may find this agreement useful. The Agreement strives to provide for the delivery of IT support (which may be limited to a specific number of hours per month) in return for a monthly fee.

What does the IT Monthly Support Agreement say?

The Agreement covers the following information:

• Introduction
• Fees and Expenses
• Term and termination
• Support
• Warranties
• Limitation of Liability
• Acts of God
• General  

What does the IT Monthly Support Agreement look like?

The Agreement, including all schedules, can be printed on four A4 pages.

• The Client Details page incorporates a Client acceptance of the terms of the Support
• The Support Agreement: the terms and conditions of support
• Schedule 1: Details of what is covered by the Support

What do you need to do to use the IT Monthly Support Agreement?

Read the document to ensure that it suits your requirements. Make changes as required.

• Complete the response and resolve times in clause 4.4 of the Agreement
• Complete the client’s details on the cover page.
• Complete Schedule 1 with the details of the Support

Also known as:

• IT Service Level Agreement
• IT / Network Support Contract
• Terms and Conditions of IT / Network Support

Please note: this document contains technical jargon used in the IT industry. Should there be any concerns about the Consumer Protection Act, an expert’s advice should be sought.

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